House Rules

Please find our house rules below. If you have any queries before your stay, please feel free to get in touch with us.

Arrivals and Departures

Check in is between 2pm and 5pm unless by prior arrangement. Guests arriving early may be able to check in and collect their key and leave luggage with us until their room is ready, but please contact us first to ensure there is someone to greet you. Please let us know if you will be arriving after 4pm and what time we may expect you. If we do not hear from you we may have to reoffer the room.
Check out is by 11am

Children and Pets

Please let us know in advance if you are bringing children. We can provide a cot and a high chairs, subject to availability. Much as we love them, we are unable to accept dogs (except assistance dogs) or any other pets in the property.

Accessibility

There are a number of steps and stairs at Church View House, and our sleeping accommodation is on the second floor so those with disabilities may not find the building ‘user friendly’. We regret that we are unable to provide wheelchair access because of the nature of our old building.

Bookings

A non-refundable deposit of one night will be taken to secure any booking payable by cheque backed with a cheque card, bank transfer, PayPal or cash. We may ask for your credit /debit card details and intend to offer debit or credit card payments in due course. For bookings of three or more rooms we require the balance no later than 14 days prior to arrival.

For last minute bookings (less than 48 hours notice), we require the full amount of your stay on arrival

Cancellations

Your booking is confirmed when we have received your deposit and confirmed your booking by email. No bookings are accepted from those aged under 18 years. Deposits are non-refundable.

Cancellations will be charged as follows:

Within 21 days of arrival: 25% of reservation value (or first nights cost, whichever is higher)
Within 14 days of arrival: 50% of reservation value (or first night cost, whichever is higher)
Within 7 days of arrival: 100% of reservation value.
If we can re-let the room or suite for all or part of your booking we will only charge you for the revenue we have lost.

We advise you to take out adequate cancellation / holiday insurance. We reserve the right to make a full charge for all losses you may cause us.

Why Do We Do This?

It causes us significant financial problems, when guests fail to turn up or shorten their visit at the last minute. We may have turned down a number of requests from prospective guests, as in busy periods we can let our rooms several times over. We are only a small family business, and need to be prudent. However, we will do our utmost to re-let your room and let you know if we do so.

Prices

Rates include bed and breakfast per person per night for the number of nights confirmed in the reservation. They do not include other costs you may incur during your stay with us (unless otherwise confirmed in writing). If you change the number of guests, rooms or dates, then the rates are subject to change too.

Availability

In the unlikely event that due to unforeseen circumstances, we cannot deliver your requested rooms, we will offer you alternative rooms where possible. We reserve the right to terminate your booking immediately, without being liable for any refund or compensation, if you should behave unacceptably, or cause nuisance or disturbance to other guests.

Non-Smoking Policy

Church View House is a non-smoking building and we ask you to fully respect this policy. If it is found that a guest has been smoking in the building, we reserve the right to make a charge of an additional night to allow for loss of income, should the room be unfit for letting as a non-smoking room. This will also cover our extra cleaning costs.

Your Liabilities

We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you.

Please can you ensure you return your key(s) at checkout. A lost key will be charged at £15 to have a replacement cut.